What you can send back, and how.
Effective date: [EFFECTIVE DATE]
Last updated: [LAST UPDATED DATE]
We want you to get the right part. If something is not right, this policy explains what you can return, how, and when you will get your money back. It is part of our Terms of Sale.
1. Return Window
You can return most in-stock items within 30 days of delivery [ASSUMPTION] for a refund of the item price, as long as they meet the conditions in Section 2.
2. Condition of Returned Items
To qualify for a refund, an item must be:
- new, unused and not installed (including not test-fitted with fluids, not connected to a vehicle's electrical system, and not mounted),
- in its original, undamaged manufacturer packaging with all labels, hardware, instructions and accessories,
- free of marks, scratches, grease or tool damage.
Please do not write on or tape over the manufacturer's box; ship it inside another box.
3. Items That Cannot Be Returned
Unless they arrived damaged, defective or wrong (see Section 5), the following cannot be returned [ASSUMPTION]:
- Electrical and electronic parts (for example, sensors, modules, ignition coils, wiring harnesses) once the sealed packaging has been opened,
- Parts that have been installed or used,
- Special-order and quoted items, including lead-time items ordered through a quote, unless the quote says otherwise,
- Fluids, chemicals and other hazardous materials once opened,
- Items marked "final sale" on the product page,
- Gift cards.
4. Partial Returns
You may return part of an order, either some of the products or some of the units of one product. We refund only the returned units. If your order qualified for free shipping or a discount based on its total, and the return brings the order below that threshold, we may deduct the shipping cost we absorbed or the discount that no longer applies [ASSUMPTION]. We will show the calculation in your refund confirmation.
5. Damaged, Defective or Wrong Items
- Damaged in transit: please inspect your delivery when it arrives and tell us within 7 days of delivery [ASSUMPTION] at [email protected], with your order number and photos of the item, the packaging and the shipping label. For freight (pallet) deliveries, note any visible damage on the carrier's delivery receipt before signing.
- Wrong item shipped: if we sent a different part from the one you ordered, contact us within 30 days of delivery. We will send the correct part or refund you.
- Defective item: contact us within the warranty period described in Section 9 of the Terms of Sale.
In these cases we pay return shipping and you receive a full refund (including original shipping charges for the affected items) or a replacement, as you prefer, subject to availability. We may ask you to keep or dispose of a damaged item instead of sending it back.
Fitment issues: if a part does not fit even though our listing showed it as compatible with your vehicle, contact us before installing it. If our fitment data was wrong, we treat the return as our error.
6. How to Start a Return
- E-mail [email protected] (or use the return request option in your account, when available) with your order number, the items and quantities you want to return, the reason, and photos if the item is damaged or defective.
- We will reply within 2 business days [ASSUMPTION] with a Return Authorization (RA) number and the return address. Returns sent without an RA number may be refused.
- Pack the items securely, write the RA number on the outside of the box, and ship them within 14 days of receiving the RA [ASSUMPTION]. Use a trackable shipping method; we are not responsible for returns lost in transit when you arrange the shipment.
Returns go to the US warehouse we specify, which may differ from the one that shipped your order.
7. Return Shipping Costs
- Change of mind or ordered the wrong part: you pay return shipping [ASSUMPTION]. Original shipping charges are not refunded.
- Our error, damaged or defective item: we pay return shipping and provide a prepaid label.
- Oversized or freight items: contact us first; we will arrange the return and tell you the cost before you agree.
No restocking fee applies to standard returns [ASSUMPTION]. If we accept the return of a special-order item as an exception, a restocking fee of up to [RESTOCKING FEE - suggested 15%] may apply, and we will tell you in advance.
8. Refunds
- We inspect returned items within 5 business days of receipt [ASSUMPTION].
- Approved refunds are issued to the original payment method through our payment processor. Your bank or card issuer may take another 5 to 10 business days to show the credit.
- Refunds include the item price and the sales tax charged on it. Original shipping charges are refunded only in the cases described in Section 5.
- If a returned item does not meet Section 2 (for example, it shows signs of installation), we may refuse the return and send the item back to you at your cost, or issue a partial refund that reflects its condition. We will contact you before doing so.
9. Exchanges
We do not process direct exchanges. Return the original item for a refund and place a new order for the item you need. For damaged, defective or wrong items, we can send a replacement.
10. Order Cancellations
You can cancel an order free of charge before it ships by contacting [email protected]. Once shipped, the return process above applies.
11. Business Purchasers
These terms also apply to business purchasers unless a written quote or account agreement provides otherwise.
[email protected] | +1 (561) 679-0692 | [CUSTOMER SERVICE HOURS]
