Shipping
How and when parts are delivered.
Effective date: [EFFECTIVE DATE]
Last updated: [LAST UPDATED DATE]
This policy explains where we ship, how long it takes and what it costs. It is part of our Terms of Sale.
1. Where We Ship
We ship to addresses in the 48 contiguous United States and the District of Columbia [ASSUMPTION].
For Alaska, Hawaii, Puerto Rico, US territories and APO/FPO/DPO addresses, please request a quote; we will confirm availability and cost before you pay. We do not ship outside the United States.
Freight (pallet) shipments cannot be delivered to P.O. boxes.
2. Where Your Order Ships From
Leonix stocks parts in US warehouses (including our warehouse in [PILOT WAREHOUSE LOCATION - e.g. Florida]). Some in-stock items are held in a warehouse outside the United States and are labeled on the product page as "Ships in N business days". An order with items from more than one location may arrive in several packages; you pay shipping only once, as shown at checkout.
3. Processing Time
| Item status on the product page | Typical processing time |
|---|---|
| In stock (US warehouse) | Ships within 1 to 2 business days after your order is placed [ASSUMPTION]. Orders placed after [ORDER CUTOFF TIME - e.g. 2:00 p.m. ET] or on weekends and US federal holidays begin processing the next business day. |
| In stock, "Ships in N business days" | Ships within the number of business days shown on the product page. |
| Lead time (yellow) | Not available for online purchase. The lead time in your written quote applies. |
Processing time is separate from transit time.
4. Shipping Methods, Transit Times and Costs
| Method | Estimated transit time after shipment | Cost |
|---|---|---|
| Standard (ground) | 3 to 7 business days [ASSUMPTION] | Calculated at checkout by destination and order weight |
| Expedited | 1 to 3 business days [ASSUMPTION] | Calculated at checkout |
| Freight / LTL (oversized or palletized items) | 5 to 10 business days [ASSUMPTION] | Calculated at checkout or quoted |
- Free standard shipping on orders over [FREE SHIPPING THRESHOLD] to eligible addresses, excluding oversized and freight items [ASSUMPTION - delete if not offered].
- Oversized items (for example, exhaust systems, body panels, bumpers) may carry an additional handling charge, shown at checkout.
- Delivery dates shown at checkout are estimates, not guarantees. Carrier delays, weather, holidays and customs inspections can affect delivery times.
5. Duties and Import Charges
Items shipped from a warehouse outside the United States are imported by us or our logistics provider. You will not be charged duties, tariffs or import fees on delivery for orders placed on the Site [ASSUMPTION - confirm importer-of-record arrangement]. If a carrier asks you to pay import charges for a Site order, do not pay; contact us.
6. Tracking
When your order ships, we e-mail you the carrier name and tracking number. If you have an account, you can also see tracking in Account > Orders. Tracking can take up to 24 hours to show activity.
7. Address Accuracy
Please check your shipping address at checkout. If you notice an error, contact us immediately at [email protected]; we can update it only before the order ships. If a package is returned to us because of an incorrect or incomplete address, or because a delivery was refused, we will refund the order minus original and return shipping costs, or re-ship it after you pay the additional shipping charge.
8. Freight Deliveries
For freight shipments, the carrier will contact you to schedule delivery. Deliveries are typically curbside; lift-gate or inside delivery may cost extra. Inspect the shipment before signing and write any visible damage or missing pieces on the delivery receipt. Unnoted damage makes a carrier claim much harder.
9. Lost, Late or Damaged Packages
- If tracking shows no movement for 5 business days, or your package is marked delivered but you did not receive it, contact us within 14 days of the estimated delivery date [ASSUMPTION]. We will open a carrier trace and, if the package is confirmed lost, send a replacement or refund.
- If your order arrives damaged, follow Section 5 of our Return & Refund Policy.
10. Contact
[email protected] | +1 (561) 679-0692 | [CUSTOMER SERVICE HOURS]
Questions about an order or a part?
Have your order number or the part's OEM number at hand.
